Common payment authorization problems

These are the most common payment authorization problems and their fixes:

  • Problem 1:

An error in the address line.

How to fix it:

Please leave out any special characters and only use numbers and letters when filling in your billing address. If you have an apartment or suite number listed, try using "Apt 1" or "No 1" without any special characters.

  • Problem 2:

If you are not in the EU: as we are located in Belgium, you may want to contact your bank to verify that they are not blocking an out-of-country payment request.

How to fix it:

Contact your bank to lift the block.

  • Problem 3:

Credit limit reached.

How to fix it:

Contact your bank to check the balance on your card.

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